Work with Diverse People

The unit CHCDIV001 – Work with Diverse People – provides individuals with the skills and knowledge required to work respectfully and effectively with people from diverse cultural, social, and linguistic backgrounds. This unit is essential for professionals in fields such as healthcare, community services, education, and customer service, where understanding and supporting diversity is crucial to delivering inclusive and respectful services.

Throughout the course, participants will learn how to recognise and respect individual differences, including culture, ethnicity, religion, gender, age, and disability. The training covers strategies for effective communication with people from diverse backgrounds, avoiding bias, and promoting inclusive practices within the workplace. Participants will also explore the impact of cultural awareness on relationships and how to resolve misunderstandings or conflicts that may arise in diverse environments.

This unit is ideal for workers, carers, and professionals who engage with a wide range of clients, colleagues, or community members and want to enhance their cultural competence and interpersonal skills.

Upon completing CHCDIV001, participants will be equipped to work confidently and respectfully with diverse people, fostering an inclusive and supportive environment. This training helps promote equity, cultural sensitivity, and respect for all individuals, making it an invaluable asset for those working in today’s multicultural settings.

Course Delivery

This course can be delivered/assessed fully online, in the workplace or at facility organised by the training provider.

Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

Face-to-Face Face to Face contact time of at least 7 Hours
Online with face-to-face assessment Face to Face contact time of at least 1 Hour 30 Mins
Fully Online – It is expected students may complete the course within 5-6 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.
Students completing fully online are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

Learning Activities

All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.

+ ASSESSMENT ACTIVITIES

For delivery options including a face to face component

Practical scenarios:

• Respect and recognise the needs of people from diverse social and cultural backgrounds in three (3) different situations
• Select and use appropriate verbal and non-verbal communication 
• Recognise situations where misunderstandings may arise from diversity and formed appropriate responses
• Deliver an informal information session to new staff reflecting on their own perspectives of diversity

Documentation: 

• Complete an Incident Report

Theory assessment: A written exam consisting of multiple-choice and short-answer questions must be completed at the end of the training session. Students must answer all questions.

Training and assessment is delivered on behalf of Allens Training Pty Ltd RTO 90909.

Student written agreement

If you are completing this course, please download the student agreement to ensure that you are aware of your rights and obligations.  You can access the student written agreement by clicking here. Student handbook for learners rights, responsibility and support, including complaints

Course requirements

There are no prerequisite, entry, work-placement, licensing or certification requirements for this course.

Entry Requirements

+ COURSE DELIVERY

The course is delivered 100% online

+ ENTRY REQUIREMENTS

Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment. The following additional requirements will apply: • Students are required to upload four (4) videos of themselves demonstrating their communication skills by briefly explaining how they would respond to complex communications scenarios provided • Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.

+ COURSE DURATION

• Self-Paced – It is expected students may complete the course within 7-8 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.
• Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

+ ASSESSMENT REQUIREMENTS

Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

+ CERTIFICATE RENEWAL REQUIREMENTS

No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.